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Version 5.0 (042023)

This policy applies to Wealth Partners Holdings Pty Ltd (ABN 90 320 676 440 AFSL 501929), and all our representatives. It explains our policy in relation to the collection and management of personal information we collect from individuals. The Privacy Act 1988 requires us to handle personal information in accordance with the Australian Privacy Principles.


Collection of information – What is collected and why we collect it.


Personal information means information, or an opinion about, an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. We are an Australian Financial Services Licensee (“AFSL”). Personal information is also collected to comply with the variety of legislative obligations that will apply to us and to protect you and others against fraud and other illegal activities e.g. Corporations Act 2001, Anti- Money Laundering and Counter-Terrorism Financing Act 2006 (“AML/CTF Act”).

When we provide you with financial services we may be required by the Corporations Act 2001 and regulatory requirements to seek to obtain certain personal information about you, including, but not limited to, your:

  • Name, date of birth, contact details and tax file number.
  • Employment details and employment history.
  • Financial details.
  • Details of your investment preferences and attitude or tolerance to investment and financial risk.
  • Information about your financial needs and objectives.
  • Information about your employment history, employment circumstances, family commitments and social security eligibility.


Sensitive information

We may also need to collect sensitive information if we organise insurance covers for you. Sensitive information includes health information, racial information, genetic information, etc.

We will only collect sensitive information that is reasonably necessary for us to perform our functions or activities in advising you and dealing with you.


Anonymity and pseudonymity

You may choose to deal with us anonymously or using a pseudonym where it is lawful and practicable to do so.

How is information collected?

We collect personal and sensitive information in a number of ways, including:

Directly from you such as when you provide the information at meetings, by phone, email, in data collection forms and when you visit our websites. Our website may use “cookies”. Cookies are small data files that are downloaded from our website and stored on your computer when you visit our website. Cookies are used to allow us to see which pages and what information is of most interest to visitors to our website, which in turn enables us to improve our offerings to our customers. Your computer’s web browser will allow you to configure your computer to refuse to accept cookies. You can also delete cookies from your computer’s hard drive at any time.
However, please note that doing so may hinder your access to valuable areas of information within our site.

Indirectly from fund managers, superannuation funds, life insurance companies and other product issuers once you have authorised us to obtain such information or authorised other parties to provide us with this information.


Are you obliged to provide us personal information?

You are not required to provide us the information that we request, or to allow us to collect information from third parties. However, where you choose not to provide us with the information we request, we may not be able to provide you with services that you have requested from us, and we may elect to terminate our arrangement with you. Importantly, if you provide either inaccurate or incomplete information to us you risk obtaining products or services that may not be appropriate or suitable for your needs and you may risk suffering a financial detriment or financial loss.


What happens if we obtain information about you which we have not solicited?

Where we receive unsolicited personal information about you, we will consider if we could have collected the information if we had solicited the information.
Where we determine that we could have collected the personal information from you, we will treat your personal information in the same manner as if we have solicited the information directly from you.
Where we determine that we could not have collected the personal information, we will destroy the information or ensure that the information is de- identified as soon as practicable.


Use of information

We use your personal information for the primary purpose for which the information was obtained. As an AFS licensee that will typically mean for the purpose of:

  • Providing financial services to you.
  • Implementing investment or risk management recommendations on your behalf.
  • Identifying customers under AML/CTF Act.

We may also use the information for the secondary purpose of attempting to identify other products and services that may be of interest to you.

Do we disclose personal information for marketing?

We may use your personal information to offer you products and services that we believe may interest you. We may also disclose your personal information to external associates and service providers who assist us to market our products and services.

If you do not want to receive marketing offers from us please inform us by sending an email to or calling 07 3169 2221.


Disclosure of information

In all cases of disclosure, we will take reasonable steps to ensure that the entities to whom the disclosure is made protect your information as required under the Australian Privacy Principals.

We do not sell, trade or rent your personal information to others.

We may disclose your personal information to:

  • Our representatives.
  • The product issuers of products and services that you have elected to acquire, vary or dispose of using our our assistance.
  • Our external service providers.

For example, information may be disclosed to the following parties:

  • Product issuers and credit providers for the purpose of giving effect to the recommendations made by us, and other organisations who support the products and services we offer.
  • Other parties involved in the administration of your financial/credit products or insurance cover (e.g. custodians, credit reporting bodies, actuaries, call centres, mail houses, product registries, any persons who propose to guarantee (or have guaranteed) repayment of any credit provided to you, mortgage insurers, claims assessors etc.).
  • Our external service providers (e.g. IT providers, professional advisers and contractors).
  • Government and regulatory authorities and other organisations, as required or authorised by law.
  • Any person considering acquiring, or acquiring, an interest in our business.


Government related identifiers

Although in certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or pension card number, we do not use or disclose this information other than when required, authorised by law or unless you have voluntarily consented to disclose this information to any third party.


Cross-border disclosure of personal information

We may transfer personal information to related bodies corporate or external service providers in locations outside Australia (including, but not limited to, Sri Lanka in the course of storing that information and when using or disclosing it for one of the purposes referred to above. When transferring personal information to foreign jurisdictions, we take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to the information.


Storage and security of information

We store personal information in our computer database and hard copy files. We take reasonable steps to ensure the personal information collected and held by us is protected from misuse, interference, loss, unauthorised access, modification or disclosure. We hold the information we collect from you initially in a working file, which when completed is electronically imaged if in paper copy and stored, after which any paper is disposed of by micro-shredding or within our onsite document destruction bins or and collected by a reputable national company who securely destroy all documentation.

We maintain physical security over our paper and electronic data and premises by using locks and monitored security systems. Any paper records that are retained are accessible to authorised personnel only and are appropriately secured out of hours. We also maintain computer and network security e.g. firewalls, user identifiers, permission levels and passwords to control access to computer systems where your information is stored. Our electronic data is subject to rigorous back up procedures and stored securely off site. We may use external data storage providers however if we do, we take all reasonable precautions to ensure the information is protected in accordance with the Australian Privacy Principals e.g. imposing strict contractual arrangements regarding the confidentiality, use, access and security of the information stored.

In the event you cease to be a client of ours, any personal information which we hold about you will be maintained for a period of not less than 7 years in order to comply with legislative and professional requirements.

We keep personal information only for a long as is reasonably necessary for the purpose for which it was collected or to comply with any legal or ethical reporting or document retention requirements.
Should you cease to be a client of ours, we will maintain your personal information is a secure manner for 7 years and after this, the information will be securely destroyed.


Access and correction of information

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold about you. We review your information regularly however; we also request that you update us as soon as possible for changes to your personal information that we hold. We strive to record information in a consistent format, promptly add updated or new personal information to existing records and where necessary, confirm the accuracy of information collected from a third party.

You may request access to the personal information we hold about you, and we will respond within a reasonable period after the request is made. Where we provide you access to such information, we may charge a reasonable fee to cover our costs. We will disclose the amount of such costs to you prior to providing you with the information.

We will take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, up-to-date, complete and relevant. In the event that you become aware, or believe, that any personal information which we hold about you is inaccurate or incomplete, you may contact us to correct the information and can contact our Privacy Officer as shown further on this page.

If we disagree about the correction you have supplied, and refuse to correct the personal information, or if we believe that we are unable to comply with your request to access the personal information that you have provided us, we will give you a written notice to that effect. You have a right to make a complaint if you disagree with our decisions in relation to these matters (see below).



If you believe that we have breached the Australian Privacy Principles or disagree with a decision that we have made in relation to our Privacy Policy, you may lodge a complaint with us. To enable us to understand and deal with your complaint in a timely fashion you should set out a brief description of your privacy problem, the reason for your complaint and what action or remedy you are seeking from us.
Please address your complaint to The Privacy Officer, Wealth Partners;

  Wealth Partners Holdings Contact details
Privacy Officer Stephanie Ferguson
Address Shop 4, 246 Arthur Street, Newstead QLD 4006
Postal Address Shop4, 246 Arthur Street, Newstead QLD 4006
Telephone 07 3169 2221
Fax 07 3112 5939

Your complaint will be handled through our internal dispute resolution procedures, which require an investigation and response within 30 days of receiving the complaint. 

If you are not satisfied with the outcome of your complaint, you are entitled to refer the matter to the Australian Financial Complaints Authority (“AFCA”) of which Wealth Partners is a member.   AFCA can be contacted via their website

You can also contact the Office of the Australian Information Commissioner via their website at

For further information about our complaints handling process, please see our Complaints Guide which is available from our website

Policy updates

This policy is subject to change from time to time. The most current version of our Privacy Policy can be obtained from our website or by contacting us.



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